Alamo Rent A Car - Waterloo Train Station

I needed a car urgently to attend a funeral in Hampshire after all the trains had been cancelled. Mohamed sorted out a car within 1/2 hour and the service was excellent. I highly recommend Alamo at Waterloo for exemplary service which went above and beyond mere ordinary service.
Oct 17th, 2021

Very bad. My reservation for April 2023,confirmed in november the 22th 2022, has been cancelled in march 2023 because national holydays (easter) without any Solution provided by alamo. Very bad, never more
Mar 23rd, 2023

Smaller locations like this are always a gamble but RUN quickly from this business. Its dangerous abmnd dodgy. This was my worst rental experience ever. I rent cars a few times per month and this was the most terrible experience. The car type I requested was not available and I was told there was only one rental available and I could "take it or leave it." The car had an overwhelming lemon scent to it to cover up the stale smell of the car. So we had to drive with the windows down for 2 days. The damange walk around prior to the rental was uncomfortable. The man I worked with noted one small scratch on the driver side but said nothing about the tires and alloys. They were in terrible shape. I pointed out how much damage there was and again was told it was the only car available so if I didn't take it I would have to go to the airport one hour away. I double and triple checked that the Damage of the car was noted in the account and was reassured that the videos and pictures would be recorded. the rental was prepaid but I then authorized a damage hold of 500 pounds. I was aware of the central london congestion fee of 15 pounds and had to correct the employees fee of 30 pounds because it was a one way rental. He then said the authorization would be 550 pounds and he couldn't use the card the car was prepaid with. I have not had that happen in the past but gave a new card for the 550 pound authorization. Then I returned the car to the heathrow airport location and the man there said that the tires were damaged and I would be charged 1500 pounds for them. At this point I told him that the car was given to me damaged in london from the waterloo station damaged and I was reassured that the videos and pictures were uploaded and recorded. The heathrow airport person said there was nothing in the account and they would not have been able to rent me a car with so much damage. Imagine my surprise to know that the waterloo location not only refused my prepaid suv rental but knowingly put my family in danger by renting me an unsafe car. I told him the damage was preexisting and to please compare the previous photos to the current state of the car. He went into the office and returned back telling me that there was no recorded damage to the car and it would be charged to me. At this point I started calling my insurance company and requesting that the heathrow employee contact the waterloo employee. After several minutes I was told that the heathrow employee would be bumping the car rental back to the waterloo employee and that I would NOT be charged for damages. That they were in the wrong for renting me that car. He then tried to charge me for the congestion fee, that I already paid for. Then I return home to see a 1500 pound charge from your company! Absolutely absured. This needs to be resolved. Then they take off the 1500 and add a new charge for 2100. All for a 300 unsafe rental. This location needs to be shut down.
Nov 16th, 2022

This is not Alamo, when I called I someone from Enterprise answered the phone. Enterprise is a company I will NEVER use.
Oct 6th, 2022

My category of car was not available. I was given a lower category without being consulted, despite telling them I needed the larger car. I was not offered an upgrade. The car was empty and I had to wait while fuel was out in, and then only a quarter tank. It took almost 2 hours to get the car. Upon return, they claim that there was a scratch on the car that wasnt there on pickup. Please do not rent from here. Pay a little kore, get a better service.
Jun 8th, 2022