Next Jump

I tried to reach the customer service inquiry and it never worked.
Oct 30th, 2022

Hopeless cant contact them phone line cuts you off when you select what you want. Constant issues every time I use them ! Tried to top up a shopping card which failed now on day 18 from original purchase and I have received a refund 80 short. Message them and it takes 3 days to reply and seems to be in the US which is 5 hours behind us which is hopeless as well. Last time never again, not worth the grief for 7% poxy discount. Removed instant codes so you now have to topup gift cards. They either fail or you have to fork out 8 insurance on delivery making it not worthwhile. Also by the time you received them most goods are either out of stock or deals have finished.
Oct 16th, 2022

I recently used Next jump for a hotel booking through Perks at Work. I had to make changes due to the pandemic. The customer service i received was absolutely fantastic. I never waited more than 2min to get through to an advisor. The advisors were knowledgeable, Friendly and incredibly helpful. Clear notes were kept on my booking so when ever I spoke to them it was easy to pick up where we left off. In a time when companies are struggling to maintain service levels due to high demand I was very pleased with NextJump. I will definitely be using them in the future for all bookings. Thank you
Apr 22nd, 2021

Im writing this review as a last resort with the aim of providing constructive feedback as emails communications has fallen on deaf ears. Issue reference 1800540 We use Perks at work and on one instance a hotel booking failed through the Perks site but the money was taken from the bank account. The issue was flagged over 5 weeks ago and whilst I appreciate such issues cant be resolved in a short time but its been 5 weeks and still no resolution in sight. The emails communications have gone completely quiet. I have flagged this to my company that have partnered with Perks at work as well as initiating a chargeback from the bank.
Aug 5th, 2019

What an inspired space!
Oct 24th, 2018