The Travel Caf - South Bank

Mar 23rd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 9th, 2023

It was an amazing experience to create a terrarium, very informative and helpful. I would recommend to all beginners and advanced plant lovers who want their personal terrarium. Very cozy and lovely cafe.
Mar 6th, 2023

Come here weekly to buy plants and the staff are lovely
Mar 3rd, 2023

Poor customer experience, lack of clear information shared between the company and buyers, lack of having and relaying said info to staff members equally. This causes a lot of confusion to the customers receiving differing statements/answers. I was supposed to attend last weekend with a friend but unfortunately due to unforeseen circumstances, I couldnt (I had suspected food poisoning - didnt know exactly what it was so I didnt want to attend and spread it). We separately reached out to see if we could reschedule or request a refund and were told that same day refund werent accepted. This wouldve been completely understandable, if previously noted. Nowhere during the purchasing process did we see any T&C stating this. When I reached out about it, I was told info that kept changing. Firstly I was told it was in the Eventbrite T&Cs (the third party where we purchased the tickets) however, the exactly policies werent even mentioned in the T&C, then right after that I was told, verbatim that the cancellation policy is held by the host to which didnt clear anything up. We were told we would get a resolution from the host by Monday, that turned into Wednesday and now Im left no choice but to reach out to my bank to fix this issue.
Mar 28th, 2023