Regaldive - The Diving Holiday Specialists

I can only concur with Phil's feedback from two years ago. Thought we would try these guys and would not recommend at all. This dive company does not put customers first. Under NPS it net promoter score I would be a detractor. I know they can't control the weather but where value has not been delivered and a number of diving days cancelled then refund of diving not received should be automatic. Bit like winter skiing hols where pieste closures mean a refund pro rata is given. So I would not use Regal dive ever again and as a veteran diver of decades of holidays I could never recommend them. Best to contact the dive centre direct to book and also check they have spaces. On this occasion that was also a big issue and had we not checked beforehand we would of arrived and no capacity to accommodate the dives as boat full. Also dive centre shut on a Sunday which was not flagged at booking. So, you take your chances with Regal dive. Me, I'm a detractor and will never use or recommend them and ask them to remove me from any mailshots etc. If you do use them then just go in eyes wide open to the risks. In response to the Regal Dive reply... If you look at the email chains and telephone recordings you should have, the diving schedule was provided post booking not pre booking. This ended up giving zero flexibility and there was a likelihood the dive packages could not be met as boat full or one space only or centre closed. Also the lost dives refund due to the weather (gales) has not been instigated by Regal but by the dive centre before we came home. At the airport awaiting our delayed return flight I received a very curt and what I consider insulting email at 21.48 which included...... "The dive centre have kindly offered to refund you for these dives rather than asking you to claim on your insurance, and this refund has been passed back to you"... The Dive center freely offered a refund. The insurance comment is not their comment. You have put words into print that they did not use. Furthermore your next email stated.... "As per Regal booking terms, dives lost to weather or other factors beyond our control would normally be a matter for insurance, however we are only too happy to pass on the refund offered on this occasion by the dive centre". I'm not sure you could legally hold onto the refund. So please do not suggest in your reply below that Regal Dive have instigated the refund as they did not. Whether we have the full amount refunded to you by the dive centre remains unconfirmed. We have read all your booking T&Cs several times over and are unable to locate the condition that states lost dives due to bad weather requires customers to claim on their travel insurance ! I stand by my comments and only reply openly as your response below is a slight of hand that does not reflect the facts supported by email chains and recorded voice calls. Customers need to know where they really stand when they book with Regal Dive.
Sep 15th, 2022

May 22nd, 2022

It's so disheartening when a company that has such good reviews, display their real, illegal and unethical customer support. Due to Covid lockdown, my liveaboard was cancelled 3 days before departure. Although due a full refund, as stipulated in Regal Dive Terms and conditions, they 100% refused a refund of any kind. (As has been the norm with some other immoral travel agents). Only eventually offering a refund on the flight. Full costs eventually received by a successful Credit card chargeback request. I am sure that you could get a fantastic holiday. Its the BUT, what they do, and how they respond if things go wrong!! In this present climate, and not knowing if there will be further travel restrictions, I recommend that you strongly consider how you would be treated if your booking has to be cancelled. Please proceed with extreme caution if considering reserving a holiday with Regal Dive.
Dec 9th, 2020

Jan 23rd, 2020

My diving holiday with my son was GREAT from the start to finish , from booking it , to flights and transfers, and the lads on the Dive boat, well they helped us so much , A BIG THANKS TO ALL AT Regaldive . PS, will be back,
May 16th, 2019