Barclays Bank

Barclays Bank Bishop's Stortford is a Great Branch,they have automated machines providing most services and options for you to do your banking in a simple efficient way and staff are always professional and helpful
Apr 17th, 2023

Friday 3rd Feb 2023 Whilst you queue to be served , the helpful lady asks you if she can help...she then directs me to wait for help from one of the desk staff at the back. The lady I was finally directed to had very little knowledge about my specific product query (and she herself said so!) This did not fill me with much confidence at all. She went and asked one of her colleagues for advice...moving on she wasn't sure about the pros and cons of anything or what was and was not allowed with the product I was interested in. Whilst I was able to do what needed doing...I left with many unanswered questions. So initially only 2 stars but..... Update: Went to branch again today ( 6th Feb 2023 at about 3 15pm...it was much quieter) to get more clarity regarding my ISA. This time...the lady handling the queue was amazing. She fully resolved any lingering doubts I had regarding my ISA product after making all necessary enquiries. Well done. 5 Stars.
Feb 10th, 2023

Jan 16th, 2023

Awful service. Could not open an account there or book an appointment and was told to use the App and phone up to make an appointment. Will use another bank.
Jan 8th, 2023

Why, three days before Christmas is this branch closed for the whole day.
Dec 19th, 2022