Knights M&M Newgate Street Pharmacy

Apr 25th, 2023

Very very poor totally inefficient and poor service never have your prescription ready
Apr 10th, 2023

I don't know what has happened to this pharmacy since Steve left but to be very honest it is a joke. I tried to ring all day on Monday 13/03/23 to speak with someone about a prescription only to hear a "recorded message" asking me to use their app. This app will not talk back to me and give me the answers that I need. On another occasion a friend of mine went to collect his prescription and was given an owing note for blood pressure tablets. I rang his order into the doctors on the Monday and even by the Friday of the same week this medication still wasn't available for him to collect and he needed it urgently due to his blood pressure being all over the place. To say that this situation was very annoying is an understatement - what do we have to do to get these tablets do we have to wait until he has a "stroke" before he can be given the medication he needs. I am in the process of finding another pharmacy for both of us to use because the only person that I have found that will go above and beyond in this chemist is a lady named Catherine who works in the chemist and she is brilliant - sorry but I can't say the same for the rest of the staff. I have awarded only 1 star and have only done this so that I can post my review otherwise I wouldn't have even given them 1 star. The owner of this pharmacy needs to sort out the problems that occur and they need to do it quickly. The sooner I find another chemist the better - absolutely terrible service apart from Catherine going out of her way to help people get the medication that they need.
Mar 30th, 2023

Extremely helpful and kind staff who are willing to listen with an open ear and treat you with respect
Mar 23rd, 2023

Hit and miss. Some days it's really organised and you're in and out in no time, but I find this tends to be when a different pharmacist is covering. There have been a few occasions where there has been no real urgency or customer service and I've ended up having to walk out because I've been left waiting so long. I get the feeling that some of the longer serving staff members have become a bit complacent and this shows in the lack of customer service at times.
Mar 13th, 2023