Dr K R Airlie

Best doctor in the county
Jul 8th, 2019

The only reason I am not giving 1 star is Doctor Harrison. She is an excellent doctor, it's such a shame that the receptionists at Watling Road are so incompetent. There is no queuing system on the phone so its pot luck whether you get through to a receptionist or not, and when you do, you mays well be talking to a robot. The boots pharmacy is even worse. their attitudes are awful, they begrudge handing out prescriptions, and have messed mine up every time. And you can never complain, oh no, they give each other looks and you just get attitude. My animals get exceedingly better and more professional customer service at the vets!
Jan 26th, 2021

Some of the reception staff at the Watling Road practice lack compassion and basic people skills. It's almost impossible to see a GP because these receptionists are so unhelpful and abrupt. It seems as if they want to say 'no' before you've even finished explaining the situation/problem. None of us choose to be ill, but that's how you're made to feel in this surgery. People are encouraged to reach out for help for various issues, I've heard it advertised on the radio and seen it on the TV, yet experiences like this make people reluctant to and so they feel they have no choice but to suffer in silence. It's a real shame because if you contact the St. Helen Auckland surgery, they can't do enough to help and always go the extra mile. It's bizarre how it's the same medical group yet the level of service is miles apart between the two aforementioned locations. If you can get past reception, then well done but it is very rare.
May 1st, 2020

Usually I have no complaints on this place but I am currently trying to contact the sergery by phone and they keep hanging up on me ... Not very professional if you ask me.
Mar 5th, 2020

Well sat there & everybody came & went, 20 minutes After my appointment I saw the doctor who only does a 3 day week & 1 day is just phone calls. WHY IS THE NHS NOT WORKING? I paid for my prescription but she didn't have change as most don't pay !!!
Nov 15th, 2019