LION Picture Framing Supplies Ltd

Had literally dozens of damaged deliveries from Lion and they refuse to listen to customer feedback and improve their processes. They have some excellent, helpful staff who always resend damaged stock but the amount of waste generated is completely unacceptable. Were all trying to run ethical and environmentally responsible businesses but thats impossible if suppliers refuse to package goods properly and have to resend them. Add to that the lost man hours wasted unpacking and disposing of damaged stock and theyre not a particularly cost effective supplier.
Apr 17th, 2023

We have used Lion for many years for picture framing supplies so were a little concerned to find we would now have to use on line ordering for moulding etc as this is delicate and fragile to transport. We rang to place an order and were guided by a very pleasant lady who advised us to order on line to avoid delivery charges - thank you ! We ordered successfully and the framing arrived next day - great. Unfortunately, as we had feared, one length was damaged so rang to inform Lion. Wonderful response by helpful salesperson who immediately offered refund or replacement. Requested replacement which arrived promptly 2 days later - perfect ! Brilliant service . The moulding is superb and the service we have received has been excellent.
Apr 14th, 2023

So I ordered online and paid accordingly through the website. They then decided to take more money because "they didn't have the best lengths in stock" now have to wait for the delivery and send it back to get my money back. Awful company with an awful system... Do not use.
Jan 14th, 2023

Excellent service. Nice and helpful on the phone. Very quick delivery and I got a chocolate bar with my last order. Very nice
Dec 13th, 2022

I think lion are pretty good. They serve my business well and always sort out any problems. The sales team are very clued in to the business and have a good manner in dealing with problems as they arise and if they arise. Also they're chop service is exceptional for the way my business works.
Nov 20th, 2022