Value Vets

Feb 21st, 2023

I am extremely disappointed with the service I received from the vet at the Dyas road branch. I had brought my Bengal cat Muezza in due to him not eating anything for a day or two. He also didnt seem himself and was very quiet. The reception was fine as was the receptionist. When I walked in to the assessment room with the vet, I feel his behaviour, professionalism and conduct was unacceptable. I would have made a formal complaint or even spoke up within the room however just wanted my cat to be seen too as he obviously was not well. The vet tried to pull my cat out of his carrier, and throughout was very very aggressive when handling my cat. Get stated, he is aggressive so you should get him out. Our Bengal is a 9 year old family pet who is trusted and loved around our 2 month old baby and children . He is in no way aggressive. He then nan handled the cat, and gave him some injections and done his temperature. He then gave the cat some antibiotics and another injection. When I went to the till I was astounded at the costs. Nobody had informed me what the injections where and how much they would cost/l. The receptionist just put some medicine in the box without explaining how to administer medicine to my pet. I had to ask her this and she then explained. Customer service is such an important part of a business, its what brings people back again. Im sorry to say the customer service and treatment of my animal was disgusting and unacceptable and I would most definitely recommend some training for your vet on his people skills and treatment of animals .
Oct 18th, 2022

Excellent service ,got seen same day for my dog
Aug 15th, 2022

Very friendly staff and was helpful advice given to me
Jul 6th, 2022

Excellent service
May 21st, 2022