Enterprise Car & Van Hire - Erdington

One of the most shocking, unreliable & bad practice of customer service minimum standards ever witnessed. Including from senior staff at the branch. Be very very warned.
Apr 16th, 2023

Absolutely brilliant excellent customer service very helpful just ace Very good team no problems very understanding Especially Mohammed thanks for your help Keep up the hard work
Apr 15th, 2023

Don't go here. There cars are all faulty and cost you alot in fuel or electric charge. Go to another branch instead.
Mar 27th, 2023

This was the worse experience ever. made a booking which was never fulfilled all this branch does is make excuses. I would avoid them not reliable at all worse customer service ever experienced
Mar 23rd, 2023

Booked every week for the past 5 weeks for 11am and every week they let me down except for 1 when they were on time, vehicle is almost never ready on time, waiting hours for the vehicle to be ready. even when they call to say we have the van ready onsite come pick it up, only arrive to hear its getting washed and it will be 5 mins 45 minutes waiting and then ready but seats are wet and my clothes got damp, my last encounter the excuse was bald tyres and it wont be ready till 4pm bearing in mind the vehicle was booked for 11am 5 days in advance. I told them cancel it as Whole day gets wasted. Gave them benefit if the doubt 5 times but I guess they don't care. Decided to use sixth for rentals altho slightly expensive i have no complaints with sixth. Last time i visited one of the guys that cleans the vans walked out the toilet with his trousers undone and boxers showing, no shame in this place from that particular worker its disgusting no care at all families could be waiting and seeing that unwanted sight, no shame no professionalism here.
Feb 24th, 2023