TrustFord Birmingham - Erdington Car & Transit Centre

Recently purchased a new Ranger . The service and after sale process was of the highest standard. Mark's communication was excellent throughout the process , even helping source after sale products.
May 3rd, 2023

Sales person terrible, car wasnt ready when promised, had to wait nearly 2 hours from agreed appointment time, very poor service.
May 3rd, 2023

Good communication Angela wS very helpful very easent with the car
May 3rd, 2023

Whilst I am starting to get used to the car, I feel like I have been short changed. I originally went for this car as my previous one was the same model, amazing and I was so happy with everything that it came with. So I was told by the sales manager that the updated version had all the same features but obviously a newer car, I even begrudgingly paid for the winter pack because it was already on the car and was non-negotionable due to this car being discontinued. Initial verdict on seeing the car in the flesh(so to speak) i was very happy, the look and colour was amazing.......However, when I got into the car, I saw that the car no longer has the stop/start ignition button and the electric folding mirrors that fold when the car is locked are now bog standard. I am disabled and you don't realise how these things make a big difference to the car, and if I was told that these things were no longer available on this vehicle then I would have gone elsewhere. Not happy at all.
May 3rd, 2023

I had problems with my car during the warrenty period and kept getting fobbed off. Now that my warrenty has ended the problem has been detected and I can pay to fix it. Avoid Ford they won't look after you at all.
Apr 30th, 2023