Grafton Road Surgery

Awful reception staff, bar one. Never any doctors and never any pre bookable appointments. The staff in general are indescribably rude.
May 3rd, 2023

This surgery used to be great, until they changed their policies and you cant book appointments really in advance nor get through. When you work full time and have a 30 minute lunch break, spend all of that said time waiting to get through and you cant as phone lines are busy The receptionists are rude with no compassion I asked for some anti depressants, that I was previously on. Youll need to book an appointment- ok can I book one, we only book two weeks in advance and those are all full, youll have to ring in the morning- never have I ever got an appointment from ringing at 8am or 1pm. There are no appointments with nurses for contraception that fit in with working hours, so I asked to get the depo injection prescribed, which they agreed to do. I went to collect the injection at the pharmacy to find out its prescription. Collection only. Which I couldnt get to the doctor within working hours- nightmare!! I have moved surgeries this week, got through within two minutes and booked an appointment with the nurse two days later! I feel Grafton road has lots of patients on the books it gets paid for, but sees hardly any! Pitiful!
Dec 29th, 2022

Terrible surgery horrible receptionists (not all of them) nasty uncaring talk to you like they are doctors they should have closed grafton road surgery not goodrest croft thank god I have moved now
Nov 19th, 2022

Wouldnt even give 1 star, cant see any doctors and when you do the male doctor will google your symtoms and the female doctor will lecture you about lemons.!!! Dr google and dr lemon is our nickname for them, dont waste your time. Ive changed my doctors and am now being seen and treated for my health problem .
Oct 24th, 2022

They have been amazing with my mom with the care given and the receptionist staff were brilliant too as my mom was terminally ill i really could not fault them
Oct 19th, 2022