Greggs

May 2nd, 2023

Apr 24th, 2023

Donna the employee who is the old lady with short grey hair is really rude she snapped at me this was the second time and started saying " I know your talking about me " and started arguing with me . I'm physically disabled person with young kids in the store with me . I don't need the added stress. It makes me more sick .I told her the second time I don't like the way she spoke to me that's when the manager came running siding with her without listening to me . The manager admitted she was listening to the conversation from the start ..i told her she is in the wrong should have come straight away . I ain't gonna lie I told them both how I feel ..They BOTH should get fired . Apart them two employees I never had a problem with anyone else serving me or the past managers. Been going to that greeg since it opened the young gentleman was really nice he apologized twice even though wasn't his fault . I forgot to ask his name but bless him he was so sweet. I also thanked the young gentleman . I would give a zero star for Donna and so called manager they are both bad for greegs business especially donna she is rude to everyone and manager can't be bothered telling her off or even managing the place properly.I ain't the first or last customer to complain about her or the customer service watch there will be more complaints from others too . I don't feel like going back to that greegs again I think I will be visiting subway from now on atleast I will get treated with respect
Jan 29th, 2023

Meant to be open at 6.30am.....drove up and its 06.35 and still shut....joke!!
Dec 29th, 2022

Greggs swan shopping centre Yardley This review is for the old lady with short white hair.i think she is mad useless I was with my family & ordered for two veg patties today and one cheese & onion, but no veg option was available. Then I ordered, two Pizza Margherita and one chicken bake . Firstly the staff didn't even listened to my order neither she gave me the bill. Instead of chicken bake she gave me the beef stake, which I never wished to eat and made me vomit . She was rude& disrespectful and arguing with me that I ordered the wrong stuff. I know how to talk properly whereas the lady didn't even apologize and continued arguing .It was a old lady with short white hairs. Another staff did apologize but then I was really upset by the service. She was really disrespectful and could upset other customers too. I would rate your service with zero stars .i think she is not good for your business Hope you sort it out ASAP
Nov 30th, 2022