Remus Management

Wish zero was an option. Ive lived in Islington Gates for 5 years. This property has fallen so far down in living standards since Remus took over a few years ago. Our property has been stolen, the garage doors have been broken for months, the water leaked lead (no emergency from Remus), the water pressure has been on-and-off, we are waiting to be reimbursed money from the builders who have used our mains and we have been charged for it on our bills. No one picks up the phone. Jonathan Ward does not reply to any emails. The customer experience and higher management team do not reply to emails. They have made my life with my newborn daughter here in this apartment incredibly stressful.
Apr 25th, 2023

Soon I'm moving out and would never live in one of their properties again. They do not respond to emails, they do not answer the phone or even get back. They have done nothing towards the ongoing reports from my building regarding mice in the building. Recently a fire alarm was going off for over an hour until 1am and we didn't have a code to turn it off. Terrible!
Apr 1st, 2023

Black mould left untreated in the communal area since July 2021 unable to communicate with anyone (after multiple email and phone calls where I was assured the property manager would ring me back) and will be escalating it to the ombudsman
Feb 21st, 2023

I read through some of the reviews on here for Remus and I could hardly believe they are the same company that I deal with. I have dealt with them for years looking after my flat at The Lindens and can honestly say I have always been impressed with their organisation, property managers and other staff, in fact I have recommended them to others because I have received a first class service.
Jan 15th, 2023

If I could rate a 0 I would. How is this company allowed to still trade with such awful reviews and everyone saying the same thing. At what stage do trading standards looks at the quality of the services that they are supposed to be providing and they are clearly not. Ive been paying via Standard Order and get a bill to say I own them 280.00 with a late payment charge of 42.00 late payment fee. I called to discuss a solution to pay them. I suggested I could pay 45.00 a month. They told me they wanted 60+ a month unquestionable and non-negotiable. I explained that we are in the middle of a global financial crisis and I couldnt afford to pay the full amount, I was told I needed to discuss it with my mortgage provider? Which I also thought was a very odd statement! They person I spoke with was extremely unhelpful and patronising. I agree with all the statements above about the fact they do nothing for me personally or our estate. They mow the lawns. Not sure what else they do? Our security light has been out for over 2 years and despite asking for it to be replaced, it hasnt. I have one question to you all..How do you sleep? Im glad I have a job that makes a difference.
Apr 22nd, 2023