Small Heath Post Office

This post office does not deserve a single star! I visited this post office 2 months ago and was verbally abused and insulted by the Asian woman who works behind the counter. I had waited in the queue for my turn to be served. A couple who were before me in the queue went to the male cashier and I unfortunately went to the Asian lady whose kiosk was free. Upon seeing me, she got up and walked away. I waited until she came back. She refused to serve me stating very rudely that she had not called me and that she was going to serve the couple who had gone to the male cashier! I asked her what her problem was and she continued to ignore me and beckon the couple to her kiosk. I asked for the manager and she smirked and said 'I am the manager'. I was absolutely flabbergasted at this woman's behaviour. The couple were saying to her that I was before them and she should serve me, but she refused point blank. I threatened to report her to the Head Post office at which she jeered and mocked me saying ' Go on then go on then, I don't care, do what you want' She refused to give me her name and so did her other work colleagues. I left the post office extremely upset. But what was most shocking was when I read their reviews on Google and was amazed that so many customers has been mistreated by this same Asian woman. Some of the reviews stretched back over a number of years! Absolutely unacceptable I complained about this woman to the Head post office who upheld my complaint and have assured me they will take appropriate action. My advice to anyone who has been mistreated by this woman is to not let it go and report it to head office.
Mar 19th, 2023

I am satisfied the service and hardworking staff. Thank you
Apr 6th, 2023

Terrible service rude staff
Mar 14th, 2023

Good postoffice, counter staff are speedy and great service. Thanks
Feb 23rd, 2023

Very uneducated rude guy at counter today
Feb 21st, 2023