Scrivens Opticians & Hearing Care

Apr 10th, 2023

I popped in to explain my mom's hearing aid batteries that had been sent were the wrong ones, a lovely lady rang Someone who could explain why, anyway the lady sorted me out with the correct one's. Excellent service, I couldn't thank her enough. 10/10
Jan 31st, 2023

Dont go to here. Waste your time. Cant confirm your appointment. Cancel it but not inform you of this. No optical specialist available, but still call to go and therefore waste my time. Remember not to go this shop.
Oct 2nd, 2022

Staff did not seem very helpful
Dec 24th, 2021

I needed a copy of my prescription that had recently been issued after a sight test at scrivens (unfortunately I misplaced it - I try and keep documents safe but could not find it anywhere). Called the branch and asked them to give me the details from my prescription over the phone and they weren't happy to do this. Asked them to email me the prescription and they weren't happy to do this and said I would need to call head office. Called head office who said they could email the store and ask them to issue a copy for me to collect. But I need the copy ASAP, so they said I should go into store to get a copy. Went to the store and was told they could not give me a copy of the script unless an optician had signed it and they had no optician there today so they would have to hold onto it till the morning when an optician would be there to sign it. I suggested they could email or fax it to another store that had an optician there today. The chap went off and rang another store and faxed it over to them to sign, which they did. So I now need to travel to another store to get the prescription. Life's a nightmare anyway when you have three sight disabilities, without a load of jobsworths putting every obstruction in your way. In any case, it's my data so they are legally obliged to give me a copy of my data upon request anyway. To be fair to the chap in the store, he did make some effort to resolve the situation and obviously he's working within a broken system. Needless to say, won't be going back to scrivens again if this is how hard they make it to do business with them. Also not able or willing to measure pupillary distance. So an opticians that doesn't always have an optician and isn't able to do a basic optical service? Very useful...
Dec 16th, 2021