Norman Power Centre

Most dissatisfied and disappointed with staff attitude! I wouldn't even give it a One-Star rating. My mother was transferred from QE Hospital to Norman Power Centre on Friday afternoon. I asked for staff to request their GP to prescribe eye drops that my mother uses at the Care Home. I went to the trouble of getting the name of the eye drops from the Care Home and passed it to staff on Sunday evening. Today is Wednesday, and we are nowhere near to getting the eyedrops. My mother is bed bound at the moment, and whilst there is a TV in her room, there is no remote control. When I questioned the nurse on Duty, I was told that the previous resident had taken the remote when they were discharged. The solution offered was to move my mother into a room without TV, so there was no need for a remote control. During my conversation with the Sister in Charge, I was rudely interrupted and told she had another meeting and didn't want to take up much of my time. I was quite stunned by their attitude. Clearly, they do not have time for anybody. My brother and his wife are here in the country visiting family, and they came to visit my mother on Monday. I came to visit my mother the same evening after finishing work only to be turned away, as it was the Centre's policy to allow only 2 visitors per day. Staff were adamant I would not be allowed in, and so the Health Care Assistant and the Senior Nurse, both refused entry, and I was turned away. I am quite annoyed at the rude behaviour and staff's 'couldn't care less' attitude! It is a pity I can not take my mother out of this place in her present condition. If I could, I would get her out in a flash without a shadow of doubt. Poor Customer Service!!!!
Mar 26th, 2023

My husband spent over 3 weeks at Norman Power The staff are brilliant from cleaners to head nurse, they just couldnt do enough for him all very friendly He was very happy there, and wouldnt mind to have stoped there, his only complaint was the food, But he is a very fussy eater. Thank you all very much for looking after him and giving him such good care.
Sep 27th, 2022

This isw not a nursing home, just a dumping ground. Quality of care is poor. I am deperatly trying to get my wife out of the dump. There is no nursing content
Aug 4th, 2022

Spent 6 weeks here. Amazing staff great food warmth from staff and patients. Best recovery period I've ever had
Jun 11th, 2022

Jun 2nd, 2021