Lee Longlands

Amazing experience with Lee Longlands from the shop visit to the delivery of our sofa. Richard and Alan, who delivered it, were very good at communicating and keen to do a good job. They took their shoes off, without me asking to do so. They were extremely careful when they took the sofa to the 1st floor, did not damage anything, even if handling it was very difficult because of the configuration of the stairs and lounge entrance. Hat off to Richard and Alan. Thank you. The sofa itself looks good and we love it.
Apr 14th, 2023

The best furniture shop in Birmingham
Mar 9th, 2023

It was really nice to browse in the Birmingham store and actually see the quality of the furniture. Staff were helpful and the office chair we ordered was delivered to Cheltenham which saved us the delivery charge. The chair was well packaged and the Cheltenham Manager helped with loading. Communication was good.
Feb 9th, 2023

I am happy so far with the furniture, but not the overall experience or customer service. We ordered a few pieces of furniture, one being a large sofa. We ordered in store and dealt with Darren. We initially ordered it in one kind of fabric, but upon leaving the store changed it to a different fabric. Unfortunately, when it arrived weeks later, it arrived in a completely different fabric. This was after sending multiple emails confirming that the sofa was going to be manufactured in the desired sofa (of which we had assurance in writing). Mistakes happen, but this was an expensive mistake. Lee Longlands did offer to replace it, or else compensate with 500. Note the sofa was over 4K. The issue we had was that we had needed to get the sofa in by taking down a wall, and we only uncovered and saw it was the wrong sofa after rebuilding the wall. We spent 400 on labour getting the sofa in and to replace it would cost a lot more as we'd destroy half the house. It was an awful experience dealing with their support. They just didn't really care. When you buy an item they offer champagne and promise to look after you if anything goes wrong - but it's a complete lie and all for show - we were passed around and only after complaining and finding contact names on LinkedIn did we eventually speak to the head of the department. He was condescending and rude and tried to bully us. At no point did Darren apologise, and it just felt like a bunch of unethical salesmen. We have no choice now but to be stuck with a sofa we don't like and have only been given 10% of the value back. I think this is extremely unjust given it was their error. As I said, items are fine but if you are going to spend that much it's better to spend it elsewhere.
Mar 29th, 2023

Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Dont get blindsided by their prices.
Feb 11th, 2023