KIN - Furniture & Lifestyle Store
Hours
Chamber Rating
-
Danielle
Fantastic customer service!
Jan 1st, 2022 -
Dental Rosie
Feb 10th, 2021 -
Annelies Allcock
I love their online store! Great customer service and quality products.
Oct 1st, 2020 -
Christopher Davis
Not been to the store but ordered 24 glasses online. They were delivered promptly in good, plastic-free packaging all in-tact. Will certainly think of them next time I want to buy homeware. The range online is great
May 10th, 2020 -
Will Johnson
Ordered 2 lights for about 290 pound. I received them all well and good had to pay 6 pound for postage which wasnt a great start but oh well. The lights came and were a lot smaller that I was expecting and didnt fit the room that I was planning to put them in. Found alternatives elsewhere and decided to refund the Kin lamps. Asked customer service and they said it would not be possible they can only offer in store credit and if the boxes were opened they cannot even offer that. I pleaded with them notifying them that I had to open the boxes to see the product. Eventually they replied that they would accept the cash refund if I returned them. I had to pay another 20 pounds for postage tracked and insured as they asked. But when they received the items they claimed that they would not be able to resell the lamps as the cardboard was opened. And I would be charged 25 percent of the total value because of this. Effectively they charged me 71 pounds for a bit of cardboard? The cardboard was not ripped or anything it was just opened as intended then returned as it came. Im not sure how they expect to run an online store without anticipating any returns. Quite frankly it is the worst customer service I have ever experienced and felt I was treated like a strange inconvenience in a very normal scenario. Would not recommend buying online unless you are absolutely sure and have seen in person.
Aug 13th, 2021
Contact Info
Questions & Answers
Q Where is KIN - Furniture & Lifestyle Store located?
A KIN - Furniture & Lifestyle Store is located at 15 Greenfield Cres, Birmingham, eng B15 3AU
Q What is the internet address for KIN - Furniture & Lifestyle Store?
A The website (URL) for KIN - Furniture & Lifestyle Store is: https://www.kinhome.co/
Q What days are KIN - Furniture & Lifestyle Store open?
A KIN - Furniture & Lifestyle Store is open:
Wednesday: 10:00 AM - 10:00 AM
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Saturday: 10:00 AM - 10:00 AM
Sunday: Closed
Monday: Closed
Tuesday: 10:00 AM - 7:00 PM
Q How is KIN - Furniture & Lifestyle Store rated?
A KIN - Furniture & Lifestyle Store has a 5.0 Star Rating from 11 reviewers.
Hours
Ratings and Reviews
KIN - Furniture & Lifestyle Store
Overall Rating
Overall Rating
( 11 Reviews )Danielle on Google
Fantastic customer service!
Dental Rosie on Google
Annelies Allcock on Google
I love their online store! Great customer service and quality products.
Christopher Davis on Google
Not been to the store but ordered 24 glasses online. They were delivered promptly in good, plastic-free packaging all in-tact. Will certainly think of them next time I want to buy homeware. The range online is great
Will Johnson on Google
Ordered 2 lights for about 290 pound. I received them all well and good had to pay 6 pound for postage which wasnt a great start but oh well.
The lights came and were a lot smaller that I was expecting and didnt fit the room that I was planning to put them in.
Found alternatives elsewhere and decided to refund the Kin lamps.
Asked customer service and they said it would not be possible they can only offer in store credit and if the boxes were opened they cannot even offer that. I pleaded with them notifying them that I had to open the boxes to see the product.
Eventually they replied that they would accept the cash refund if I returned them. I had to pay another 20 pounds for postage tracked and insured as they asked.
But when they received the items they claimed that they would not be able to resell the lamps as the cardboard was opened. And I would be charged 25 percent of the total value because of this.
Effectively they charged me 71 pounds for a bit of cardboard? The cardboard was not ripped or anything it was just opened as intended then returned as it came.
Im not sure how they expect to run an online store without anticipating any returns.
Quite frankly it is the worst customer service I have ever experienced and felt I was treated like a strange inconvenience in a very normal scenario.
Would not recommend buying online unless you are absolutely sure and have seen in person.