Mercedes-Benz of Birmingham

Mercedes customer service teams have been very disappointing over the phone as thats the only way I have dealt with them but cant a simple answer from them!!! The management needs to look into this as my personal experience have been terrible and dont expect this from Mercedes Benz. I am really disappointed and hope this improves in the future.
Apr 27th, 2023

Professional staff, helpful and friendly. the staff who called Arj and another guy who called Mangal, they were so professional and they help me to choose the car. the lady who called Amina she explained everything about my new car, she gave me all the information I need to know. Highly recommend to visit their brunch if you looking for new car and has no idea what option would be the best, they would be able to help you more.
Apr 13th, 2023

Apr 6th, 2023

BUYERS BEWARE! Part 1. I bought a brand new A class and after several delays they handed over the car to me dirty! Then, they agreed to valet it at a later day. After valeting, the car was covered in scratches and swirling!!! Also, since I collected the new car, the Mercedes Me app was not working!!! There was no urgency to rectify these issues. At the branch, I spoke to one of the managers who was rude and disinterested to hear my complaint. I was then reassured that my car will be taken to an external detailer affiliated with MB to be polished and I reluctantly handed over my car to them. Before collecting the car, I was told that it was valeted again and that they went through the car with a fine toothed comb. When I arrived, it looked as if nothing had been done to my car. The car was covered in dust and scratches were still evident (if not worst) all over the car. I was told by the manager I had high expectations and that scratches are expected and normal!!! They no longer wanted to deal with me and asked me to contact customer service to reject the car! Hey Mercedes Benz, are your standards so low that scratches are expected on brand NEW cars? Or is this something you only say to women/female customers (because you perceive us as knowing lesser than men about cars)? BUYERS BEWARE! Part 2. So, I went to my preferred detailer and did a test patch as advised. See videos of before & after. Clearly, the scratches & swirling can be removed/corrected!!! Its clear that Mercedes Benz: 1- did not send my car for polishing, or 2- they sent it to an incompetent detailer, or 3- their valeting team added new scratches to the car when they valet it again! A brand new car needing a 2 to 3 stage correction?! What a joke! I sent an email to the manager and have not gotten a response! Absolutely disgusting customer service! Once they have your money, they dont care! I truly regret buying from Mercedes Benz and DO NOT RECOMMEND them at all. So many complaints on Twitter as well about their poor customer service. I should have bought myself a BMW instead!
Apr 5th, 2023

Looks flash, but the level of service was poor.
Apr 1st, 2023