Forward Thinking Birmingham Within Oaklands Centre

Possibly the worst service you could never ask for. There have been delays on medication, medication sent to wrong people and addresses. Never known such an unprofessional service in all my time.
Oct 20th, 2022

Some of my highlights of this service have been being told I was too underweight to respond to therapy and just being told to eat more instead, being threatened with hospitalisation for not trying hard enough to recover (at this point the only treatment I was receiving was medication after a year of trying to request therapy) , being screwed around with prescriptions that I was due a review for over 6 months ago and them never being ready to collect on time and a lack of communication and messages not being passed on. It is not fair to ask patients who suffer from anxiety and depression to have to fight this much to get any sort of help and I am very concerned for other service users who may have slipped through the net because of this.
Apr 19th, 2022

Very mixed feelings about this service. A good thing is that SOME staff are very nice and actually care. HOWEVER, this service MUST improve... I have heard a lot of negative opinions but here are my experiences: - I was always told to ring them in crisis and I did. I was very unwell and asked if I can speak to someone, the person on the phone sighted and said ''can I get someone else to ring you?'' and I informed them that I am feeling suicidal to which he said ''well, if you're feeling so unwell and unsafe, why don't you just take yourself to A&E?'' in a rather sarcastic tone. I told him that this comment made me feel even worse and he informed me that he's ''been answering the phone all day''. If you are working in this field, regardless of how tired and busy you are, your service users should be a priority and if you cannot handle it - work less hours and don't take your frustration on service users! - Appointments without letting you know about them. I found out by accident about an appointment which was taking place in less than 24h from a member of the home treatment... No phone call, no letter, not even a text from FTB informing me about the appointment! They knew I work full-time and need to know about appointments in advance so I can take time off. I asked if there is any possibility of doing it another day (as the appointment was literally the next day!) and they said there is no other availability... Surely if you're appointments are so precious and limited, you would like your patients to be aware of them? Forward Thinking - you really need to do something about your service. Young people are crying for help and having a professional, empathetic staff with basic organisation skills would be the first step.
Feb 18th, 2022

Aug 20th, 2021

Where do I start with this service I could be here all day with my comments, if this is the future help for young children and adults god help them. I feel sorry for everyone who's has come across this service it's a shamble I would give 0 if I could has well
May 22nd, 2021