Heart of England Glass & Glazing Ltd

Service: Door lock & bolt hardware installation Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 22nd, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: General door installation
Oct 27th, 2021

A lot of these companies are quick to take your money and run. Fair play to John, we had issues outside of his control and considering the windows were fit in 2021, as a man of his word he has been back and rectified these problems free of charge. Highly recommended & will use again for future projects
Sep 24th, 2021

Mar 7th, 2021

Unfortunately our experience of this company is poor. John has twice failed to do what he promised. Firstly, he promised to call back to make an appointment in order to measure up and provide a quote - he didn't. Giving the benefit of the doubt we chased up and fair enough he came around that afternoon, advising that we would get his quote the following week. We didn't and that was over 3 weeks ago. I'm not certain If John did not want the work or if there was another reason but John either needs to either be A) honest with customers and tell them he is not interested or B) improve his processes and communication skills to ensure that customer gets what he says they will and in the timescale advised. From the other reviews John seems to be a very good window fitter but we have not been able to give him the chance to prove this and that is his own fault.
Jun 11th, 2021