Housing Options Centre

Usually the duty team for care leavers are alright but today I was talking to a lady who couldn't handle a simple request of a shopping voucher and getting a member of staff to help me do my student loan form. She said I was asking for too much and usually they stop service for care leavers at 21.
Apr 26th, 2023

I have booked phoneappointment twice as we will face homeless soon.And both times Homeless team didn't called me back.The first time they can't get in contact with us called some numbers that did not belong to us, which even if they were ours 5-7 years ago,although they must have right number because I reported it when I made the appointment. And yes they found it and called us in last moment when it was too late for appointment. Our appointment was rescheduled for another day and again did not called back as it turns out that someone made a mistake in reserving our second appointment.it makes me think that no one was going to call. That all this is a theater and a quest. Those who have the strength and health to go through to the end. Who will not go crazy and commit suicide. They may get the help they counted on.
Oct 13th, 2022

rude staff. makes u wait outside and dont even answer questions you have.
Oct 2nd, 2022

Incompetent staff and poor service.
Sep 24th, 2022

Aug 12th, 2022