Optimax Laser Eye Surgery Birmingham

Very unorganised organisation despite being a big brand? , took payment for treatment, then on the day got told it would be unsafe by surgeon (very caring surgeon) , no problem. Was told refund would be issued by the end of the day by the manager. Phoned later that day to be told it would take 5 days, it's been 12 days now and they have kept 2.9k of my money, when phoning to chase, no apologies offered just "I'll send an email" when asked when id hear back, no time offered. I've been polite so far but getting very frustrated. Based on this experience, id suggest using a different organisation. I will update how long it takes them to actually issue a refund.
Apr 12th, 2023

Excellent results and excellent care from the Birmingham clinic. My vision is perfect. They fit me in quickly when I had (unfounded) concerns about my eye! I was really looked after the day of the procedure and all staff are amazing. The whole process including aftercare was seamless. Alison, Lara & Owen are all brilliant and Dr. Bhojani-Lynch looked after me amazingly on the day of my surgery.
Apr 12th, 2023

I chose the Birmingham Optimax clinic for my LASIK eye surgery. Lara, Owen and Dr Ayoubi was amazing. All key info was explained thoroughly beforehand. Dr Ayoubi explained what he was doing throughout the surgery, made me feel 100% comfortable. Felt no pain at all. I would highly recommend Optimax.
Feb 24th, 2023

Went for a consultation, everything seemed positive and I was given the go head for LASIK, however that exact day they gave me someone elses pack with there name on it! Didn't think much about it until day of surgery, they did all there final checks they had got my prescription wrong I litterally could not see out of the prescription they had for me. There answer was my eyes are fluctuating. I asked for copy of my prescription and compared it to the one from the day of consultation which was Completely different when showing them this THEY did not want to accept this however less than 4 weeks later I went to a much reputable laser eye clinic and now I have 20/20 vision please please steer clear of these lot they could of wrecked my future
Feb 12th, 2023

Dr Ayoubi was my surgeon and he was EXCEPTIONAL with my surgery! He was calm and kept me calm throughout the surgery. I would highly recommend getting your laser done at Optimax at Birmingham - they are all extremely professional and kind. If you go ask for Dr Ayoubi - he is fantastic!
Feb 12th, 2023