Express Insurance

Called to amend policy to include business use less than 24hrs after taking a policy out. They were unable to offer this so said they would cancel with a full refund. Turns out they didn't refund the policy and now are only partially refunding after I noticed despite phone recordings they refuse to give me. Have never had customer service this bad. Never use this company
Aug 4th, 2022

Avoid at all costs
Nov 12th, 2019

The worst in UK Never anymore!
Nov 19th, 2018

Aug 24th, 2018

Brilliant Customer service was top quality! from the guys/guy one was called Adam and the other helped out spectuactualy! I'm sorry I didn't catch your name. the man who is going to head office to sort out the problem with the CBT/car driving licence issue and now going to possibly save many customers in the long run that were in the same boat as me. I thank you dude so much your quality of service was brilliant that is how any call should be done (many calls). You deserve pay rise. It made me think that's how he's gotta talk to everyone else that was outstanding. MANY MANY MANY MANY thanks to this insurance! And the dude From Ross Calcott- the apprentice plumber heating/ gas engineer. gas and heating pretty much simular thing
Jul 15th, 2018