Questgates Ltd

Our house suffered water damage due to a burst pipe in minus 10 degree weather while we were away for a few days which has flooded the whole house top to bottom. 4 months on and they have only just removed 2 ceilings and a bit of plaster off 2 walls when the whole house needs gutting, there is mould growing on the walls. We had to fight to get dehumidifiers put into the house 2 months after the initial flood. There is no organisation or processes visible in the company, we have not seen a schedule of work for the property and I believe that they do not have one, at this rate we may be lucky if we can get in the property within 12 months. We are having to pay all of the electric and gas bills still for the house as we were told to leave the heating on full from when the house flooded and for the dehumidifiers since when they were fitted, we have supplied questgate with the receipts for the gas, electric plus storage costs for what contents were salvageable totalling over 1400 each month.
Apr 2nd, 2023

I cant believe how a big insurance company like AXA is working with this cheap and unlawful company.
Feb 26th, 2023

Terribly slow at sorting out. Embarrassing actually.
Feb 22nd, 2023

Absolutely useless! My experience is very similar to most of the reviews below. I have been waiting for some one to reply to me for a month. They are not responding and the claims handler is never available. The house after the water leak is absolutely destroyed.
Feb 14th, 2023

Unfortunately all the below bad reviews are true. Have been trying to sort a fire claim for a year with Questgates. Fire was no fault of my own which they agreed to but their lack of contact and passing you round their various employees who are never in the office is draining and hard work. No one seems to actually want to close a case and get the job done. How a big company like AxA have a relationship with Questgates with their poor performance and reviews is beyond me. Loss adjuster never attends the property and one minute they agree to work theyre going to do and the next theyre denying it and saying theyre not carrying it out. They seem to think its acceptable to provide different/lower spec items than what was at the house previously and think a house with no doors, and non working fire/smoke alarms and faulty heating is habitable. Alternative accommodation payments werent even provided the first month and each time theyve been given since theyre late 90% of the time so having to pay my mortgage and bills (council tax, utilities etc that Im not using but the workers (when theyre there) are) at a house I cant live in and also rent payments elsewhere. The worse thing is the work would have been about 3 months maximum if they just got on with the work but apparently this is impossible. Even some of the work they have done is of substandard quality. Windows have had to be replaced multiple times due to incorrect installation, plastering has to be redone multiple times due to poor finish, decorating also poor and even items that werent ruined by the fire theyve managed to ruin when at the house! Really just want to get back home but to a clean, completed home which appears to be something Questgates cant achieve.
Nov 8th, 2022