MrMistBirmingham

DO NOT USE THIS CLEANING COMPANY! I paid for 2 cleaners to clean a one bedroom cottage, which was empty, no furniture, no fixings etc. One small empty living room. One smaller empty study room. One empty kitchen. One small empty shower room. One empty bedroom. First, the cleaners turned up late (supposed to be 9.30am, they arrived at 10.15am), and when they arrived they instantly commented on having to leave early to get back to pick up kids from school! Which meant they were leaving early. They were paid for 5 hours, which was 9.30am-2.30pm, however, they arrived at 10.15-12.55pm. So they cleaned for 2 hrs and 40 mins and was paid for 5 hours! Secondly, the cleaning was absolutely horrendous, window sills werent cleaned properly, doors werent cleaned down, dirt was brushed into the corners and then mopped to make it look wet! Grime on the tiles in the bathroom wasnt brushed off! Glass shower door still had grimy residue down the glass! Stairway wasnt hoovered! Some spider webs were still snuggled up in corners!!! Disgusting. Again I repeat! DONT HIRE THIS COMPANY! When I relayed my concerns and provided evidence of images and videos, I was told that the cleaners told a different story (LIES) and the owner repeatedly fobbed me off, and stated that I was lying!! I asked for a full refund, and Im still waiting for this! I repeat! DONT HIRE THIS COMPANY! Theyre not equipped to provide the service they claim to be selling! Im now in the process of reporting this company to the British Council for Cleaning! All I wanted was a relatively clean empty one bedroom property deep cleaned! Im sure another well established company couldve provided the service I paid for! This was a waste of money and time, as I was still cleaning myself after their fake clean! Services: Standard cleaning, Moving-related cleaning, Deep clean
Feb 23rd, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Moving-related cleaning, Deep clean
Feb 3rd, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness Service: Moving-related cleaning
Jan 21st, 2023

Service: Moving-related cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Dec 7th, 2022

Service: Deep clean
Dec 4th, 2022