West Heath Hospital

My mom has been here over 3 weeks and has had the most amazing care from amazing staff,thankyou all so much,she really doesnt want to leave you all x
Dec 5th, 2020

Visited a friend who has been at the QE for some time and then moved to Moseley Hall for a couple of days then to Willow House at West Heath Hospital for rehab. The ward and staff were very pleasant and helpful. We think that her rehab will progress positively of the next few weeks and hopefully she'll be going home before long :)
Apr 9th, 2020

staff r great was well look after during my stay food was great
Jan 27th, 2020

My dad passed away in the Sheldon unit 20/9/17 I felt like I never got straight forward answers to my questions I asked, I knew for 2 years my dad was going to die I was told by the q.e I also was told by the q.e in August 2016 my dad had 12 months to live I looked after my dad for 2 years dealing with carers district nurses doctors specialist's hospice n making sure he had a meals as he wouldn't let carers do anything, I looked after my dad from july b4 he passed as his wish was to die at home he was fighting the sedation in syringe driver it wasn't working half the time I got abused spat at verbal abused I knew it wasn't like my dad to be like that to me district nurses told me to ring 999 ask ambulance to take him to q.e to get his Sedation medication under control ambulance didnt want to take him they rang district nurse they said we couldn't cope which was a lie all I wanted was my dad to be comfortable and It wasn't nice to see him way he was I had no sleep I promised my dad he die at home he didn't know he was dying but I think he had an idea as he made me promise they did take him to q.e then he was transfered to Sheldon unit I felt as if every time I left my dad the nurses would whisper even with my brother they did it what upset me is I wasn't well so didn't go see my dad as I didn't want to give what I had to other patients I even rang and explained they agreed my brother went to see my dad then when I was better and went to see him he was sedated he couldn't talk to me anymore my brother didn't tell me they put syringe driver because he thought I knew I said no no one told me even tho I was down as dads next of kin I constantly asked how long he got surly nurses that deal in palliative care know how long a person that dying got they know the signs I left my dad on Tuesday Wednesday morn I got a call I knew he died he never got his wish I promised him and I never got to say goodbye
Dec 23rd, 2018

A member of my family is currently in this home and has been for a a couple of months. Some staff are very caring and nothing is too much trouble but then are other members of staff that have no compassion to the resident or to the family member. It is very important that staff realize that a families loved one is in the unit and they should be careful how they talk about that person as i have had to make a complaint in regards to the way we have been spoken to and also my family member. I do not think that enough is done with the residents and they seem to just be put in the day area and no activities take place or one to one chats with the resident. I find that a lot o the time the staff are huddles together talking and eating and are not concerned about what is going on. We have had issues with dirty laundary being sent home with soiled pads in and also lost clothing which is very annoying. The home is kept very clean and the meals for the residents seem to be healthy and of a good variety. I feel it is very important for all staff to think about how we feel as family as some of the attitudes stink compared to others
Jan 20th, 2018