Gourmet Burger Kitchen

Poor
Nov 1st, 2022

Ordered a cheese + bacon burger and fries, watched my burger sit on the pass for five minutes before being brought to me. Took a couple of bites, realised there was no bacon. Instead of replacing my burger, it was left on the pass for another five minutes whilst they cooked bacon and put in on the plate and brought over to me. Fries were cold and hard. One of the worst meals I've had for a long time. Staff were pleasant but don't know how to deal with their own errors.
Oct 19th, 2022

Never again. Went today and waited 25mins, even though they were quite. Kids burger was black and burnt and I honestly think the staff knew it. A refund for the kids burger was provided, but I won't be returning and the staff don't really care and its very expensive for the quality.
Aug 16th, 2022

I was incredibly disappointed by the service I received at GBK (Selly Oak). I ordered a vegan burger and a bacon cheese (beef) burger with Uber Eats from GBK. When my food arrived (stone cold), neither of the burgers were labelled. They looked identical, meaning that, without the labels, it was impossible to identify which burger was vegan and which contained meat. Neither of the burgers contained bacon, meaning that we could not even use the bacon to identify which burger was the meat burger - and increased the possibility that our order was just wrong and that both burgers were beef burgers! When we contacted GBK, they were really rude and offered no help whatsoever; we were not offered a replacement or a refund. Uber Eats only gave us a 79p refund on a 22 order to cover the delivery charge rather than the mix up with the food. This meant that we were unable to eat our meal and ended up 22 out of pocket and having to buy food from elsewhere. Unbelievably disappointed. If you have dietary requirements especially, I would strongly suggest not eating/ordering from here.
Aug 12th, 2022

Delicious food and great service, would come back again definitely!
Mar 1st, 2022