Small Heath Medical Practice

Impossible to get appointments, even for something time sensitive or an emergency. Receptionists are incredibly rude and unhelpful. The training GPs are great when you can get one, other than that all the good ones leave pretty fast.
Apr 18th, 2023

New patient to this surfer and the doctors have been amazing. Along all the right questions and giving all the right information. Thankyou for your services
Apr 18th, 2023

Apr 8th, 2023

Worst receptionist
Apr 1st, 2023

Ruksana the receptionist is very heartless and rude. She speaks down to you like you are nothing. I called as I had a chest infection, might have covid and wanted to request antibiotics from a GP, I was struggling to speak but she did not let me leave a message for the GP. She said we can't leave messages, it's changed I asked when she first she said I don't need to know then she said 3 years ago and I know that is a lie as I have always left messages in the last 3 years and even did this a few months ago. Her solution was call 111 or 999 or go to A&E or call tomorrow when I could have easily left a message for a GP to request antibiotics considering how unwell I am. The recpetionists need to be taught compassion and people skills, it's unacceptable to speak to anyone like that let alone sick people. I am also going to make a HUGE complaint to the Parlimentary and Health Service Ombudsman about Dr Dutton who I visited and cried to because of health issues which have esculated now because of her negligance. She spoke to me very rudely and said every issue I had was because of my weight and said "It's simple Sumayyah, just lose weight" which hospital specialists habe confirmed is not the case. The tone she spoke to me in was so disgusting, never ever experienced a GP speak like that. Hats off to GP's like Dr Caruana, Dr Shah, Dr Sweeney, Dr Biswas, Dr Abid and there was another Dr who's name I can't remember, I think she was Chinese, she was lovely, who actually care and speak to the patients with respect and don't behave like Dr Dutton
Mar 27th, 2023