Aubrey Road Surgery

Getting an appointment is like trying to win a lottery, ie its never gonna happen. Even if you call as soon as they open.
Apr 1st, 2023

Bullying tactics from the manager. The manager was extremely unprofessional and kept talking over me after me listening to her. There was no aggressive behaviour and she informed me she would remove me because she told me (rather than asked) that I had a problem with the surgery (I told her I had a problem with her). Funny how after I kicked up a fuss a gp then gave me medicine without even checking to see if I needed it. Do you always hand out medicine so freely?! Everything that happened happened for the best, I found a much better practice that was so stunned at this practice's policies about having to wait 10 days from one appointment to the next. The manager was so highly emotional, completely unprofessional, raising her voice and cutting me off when I had to listen to her blather on. Glad the calls are recorded because NHS customer services and the Ombudsman have said they will request this call. They were also very surprised that a manager has such rubbish customer service skills!! Don't bother replying, I have zero interest in what you have to say and will be taking this public and as high as I can!!
Feb 17th, 2023

I clearly showed the doctor a rash on my back and was told I would be given antiviral tablets. When I got to the chemist i found he had not prescribed it. And to make matters worse when I went back to the surgery to find out why, the doctor had not even written it in the notes. Absolute disgrace of a surgery
Dec 11th, 2022

Sep 21st, 2022

On the appointment call everyday they fully booked, they said go to 111. Whats the reason You are sitting there?
Sep 21st, 2022