Synergy Dental Birmingham

Really unprofessional. I turn up for a hygienist scale appointment. I had Dr Shazia, The chair didnt work and she didnt even offer me something to elevate my feet. She did a quick check up and wanted to charge me extra for it despite it not being what I asked for. She quickly counts my teeth, saying random words to sound smart, then she says all my teeth are present (they aren't I've had two removed for braces) I tell her she's wrong and she visibly gets embarrassed that I called her out for it. Everything she did was in haste. It was as if she was doing me a favour, rather then giving me a good service. The scale was done in 5 minutes maximum. My teeth did get cleaned but she could do with realising people pay for these services.
Apr 27th, 2023

Dentist (Dr Qasim) is exceptional very thorough, does not rush the patient. Friendly and professional. Very happy with our recent visit, would highly recommend
Apr 21st, 2023

Very pathetic started a procedure and refusing to finish it putting me at risk receptionist does not know what shes talking about and was very rude and interpreting me whilst I was speaking , why start a procedure if you wont finish it rubbish service and staff will never be returning
Apr 9th, 2023

My experience was really good
Mar 28th, 2023

Was specifically asked to attend 15 minutes earlier slot so I rescheduled my day a little and then ended up having to wait in the waiting room for 20 minutes anyway. Quite frustrating. Once I was there I was explained that the 25 deposit was just for a mandatory check up and that the cost of the treatment itself was on top of that - this was not explained at all when booking. They did apologise. The dentist was understanding and friendly, as were the staff. However, the treatment was extremely rushed and the check up was just an X-ray which they asked if I wouldn't mind coming back for. The dentist did then do the X-ray, took one look at it and said looks good - check up over. I paid 80 for a professional clean and 'check up' which was over in exactly 15 minutes. Treatment was ok. Wasted my time and money, everything was rushed. Disappointing experience. Would rather go somewhere that will value you and care.
Mar 30th, 2023