Royal Munchy Box

I was really hoping this place would be good especially as it was recommended by my local vegan community. My first order missed the veg chicken entirely. My second order contained real chicken (battered chicken balls which werent part of my box I was meant to have chips). I called the place to confirm yesterday and the lady confirmed it was definitely vegan - but I cant see vegan chicken balls in batter on the list so I was confused, the lady apologised for missing the chips and sent some chips. I ate some of the veg chicken but my partner had the real chicken balls and they were exactly the same. Ive not eaten meat for just under 3 years and Im upset at this :( The photo is what I received which I gave the other two to my partner once I realised it was real chicken :(
Mar 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 20th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Feb 25th, 2023

Vegetarian options: There is a wide range of vegetarian meals to choose from
Feb 13th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 3/5 More
Nov 24th, 2022