THE RUBY Chinese Takeaway

I have always used this Chinese and so has my family for many years. Today I experienced the worst customer service for many takeaway. I had left a note for the driver to call as the doorbell doesnt work and my child was poorly and sleeping. I can only describe the noise as my door being kicked, the driver was rude, pushed the food into my stomach, pulled my door shut and stormed away. Absolutely vile. I called the shop and they said sorry we will talk to him. I think a lesson in customer service would be better. Im not sure if they have new owners but on opening the food the chow mein was cold (I live literally 5 mins away) and chips were undercooked. Complained to just eat and will hopefully get my money back
Apr 28th, 2023

Recommended dishes Special Chow Mein, Chips, Chicken Fried Rice More
Apr 28th, 2023

Very disappointed with our takeaway last night! Driver delivered it and rushed off without taking the cash payment, I didnt realise at the time as Id ordered from a couple of takeaways for the family. Went to bed and at just before 11pm my door was being hammered down, door bell being rung and my phone was going off waking the whole house up! I received a text from the driver saying he was outside my house to collect the money hed forgotten to collect. I told him that we were in bed and I wouldnt be answering the door out of principal of the way he was hammering it like it was the police. I said I would phone and pay tomorrow what I owed, Im not gonna leave the country for 15.50!!! The driver sent more texts apologising and then the takeaway themselves rang me which I ignored Cus as Id told them we were in bed. Today I rang to pay and tell them how annoyed I was about the way the driver was hammering my door late at night. They didnt seem particularly bothered and more interested in getting the money paid. I certainly wont be using this takeaway again, first time weve used it but really disappointed with their actions!! We also ordered curry sauce with our meal but ended up with a pot of runny brown sauce that did not resemble curry at all, I presume they sent the wrong sauce?!
Apr 22nd, 2023

Not the tastiest of foods- chips arrived like theyve been reheated from a previous left over order. Ill be ordering elsewhere from now on
Mar 20th, 2023

Food : 5/5 | Service : 5/5 More
Mar 6th, 2023