Nando's Birmingham - Star City

Went today to celebrate my sons 7th birthday, handed the cake and asked if they would bring it later on, they said yes, after dinner I asked 3 times to clear the table and bring the cake, each time the person came, took something from the table and then started working on something else. I appreciate it was busy but that should be something a restaurant in a busy place should be used too. A customer cannot be told we will only do it when we have time and make they feel like you are doing them a favour. When I went to reception the guy started defending saying its busy and they will get to you when they can, that is after I requested 3 times, though they did have time for 3/4 staff to chat standing on the side. Having been a Nandos customer for years, todays service and attitude has really put me off. I wish you would do something around teaching your staff on how to start something and finish it rather than hopping tables!
Apr 16th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 1st, 2023

Parking: Star City, so there is plenty of parking, and it's free Dietary restrictions: Cater for gluten and coeliac
May 1st, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Wings, Grilled Chicken, Breasts, Sauces More
Apr 29th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 Recommended dishes Chips, Piri Piri Chicken More
Apr 22nd, 2023