The Green Bus

Very poor service off late
Dec 13th, 2022

Terrible company. In addition to all of the things that are mentioned in the other reviews (fuel surcharge, broken down buses etc), they have now turned around and cancelled the service that I use for my child to get to school. Not only that but they gave 1 day notice and have not yet removed the details from their website or Google Maps. What this means is that when searching for alternative transport on Google Maps, the results are polluted by Green Bus services which are no longer running, causing even more confusion for my Son as it takes priority over actual running services. Google, please can you get these services removed from your Journey Planner? Mine is the 884 but I know there are others.
Apr 19th, 2023

Terrible company. Demanded an additional charge due to increased fuel costs last year, havent given our son a bus pass this year and have just cancelled the service with no notice. Avoid at all costs if you can, terrible to deal with.
Apr 8th, 2023

Do not waste your time using this service. An incident had happened with my child where a bus driver used inappropriate language, we tried to call management but no one had answered, my partner confronted the driver of the bus 845, my daughter was permanently excluded despite no one hearing her side of what has happened, I have now escalated this matter further. Do not use. Joke of a company, director Ian Mack, was no help at all.
Apr 3rd, 2023

Very poor service. The buses keep breaking down if its too cold or too hot. My kids have been left stranded in the snow for over an hour and didnt get home until 6pm one day. Dont bother calling customer services because they are not trained to deal any queries and are far from polite. They charge you a 1000 for a pass then have the audacity to charge an unexpected surcharge for fuel when they got paid for nothing during lockdown. No compensation is ever given for all the times their buses have been extremely late or broken down. Its dirty, disgusting and unhygienic inside buses too. They spend no money on maintenance of the buses. ONLY use them if you have no other option whatsoever.
Mar 6th, 2023