MKM Building Supplies Birmingham North

Didn't have the greatest first experience with MKM North Birmingham. Decided to try out MKM to compare against my local independent builders merchants. I had the preconception that ordering online would be quick, easy, and an overall better experience. Unfortunately, in this case the outcome was not. Made my order online. Email instructions then state that the local depot (MKM North Birmingham) will be in touch to arrange and discuss delivery. Two business days pass and no communication at all from the depot. Suddenly, a delivery vehicle arrives at 7:30am at my home address without any prior notice to me at all. I wasn't in to receive a delivery, I was at work. Fortunately, my pregnant partner was in to accept it, but at this point, she was worried as she did know where to get the load dropped. However, as there was no prior correspondence. I had to wake up my neighbour via a phone call in order for them to move their vehicle for MKM to gain access to our driveway. The experience as a whole caused worry and embarrassment to me. All of it could have been avoided if the customer service was better and they had picked up the phone to me just as their instructions said they would. I would have made arrangements to make sure the delivery went smoother and also saved their delivery driver time as I believe he had to wait around for 10-15 minutes for my neighbour to move his vehicle. Also, their prices were slightly higher than my local merchants, I would have accepted this slight increase if the order process was smoother and easy as I thought I was going to be. Very disappointed.
Apr 7th, 2023

Arrived here at 1150am on the 25/03/23 (Saturday). We knew they close at 12pm but just wanted a quick peek at their kitchens and bathrooms and to leave detailed plans for them to quote for a 26 unit kitchen with 7 appliances and 3 bathrooms and a cloakroom unit. Got out the car and seen a member of staff peering through the window (window just by the car park) who then proceeded to close it very quickly. Went round the front and back and everything closed at 1152am. OK not an issue everybody deserves to finish early I suppose now and then :). We stayed outside the vehicle for about 5 minutes as I was taking a few phone calls and same member of staff walked past us looking rather sheepish, head bowed with no acknowledgement of our existence. A simple sorry we missed you and these are our opening hours would have been suffice. There loss not mine. If this is the standard of their customer service it seems we (happily) dodged a bullet. Management will have access to Cctv and can see for themselves if this review is genuine or not.
Mar 14th, 2023

Staff go above and beyond, good prices, good selection
Nov 11th, 2022

I've used mkm a few times now. The customer service from over the phone, forklift driver all the way to the delivery driver is top class. Well done keep it up. It definitely makes me wanna use your services again and whoever is up the top needs to know how well you manage customers.
Oct 20th, 2022

Hi Adam I would like to take this opportunity to thank you your time, expertise and professionalism. We are delighted with the service you extended on behalf of MKM a company you are clearly proud to represent. We have had a number of challenges throughout this post pandemic supply chain difficulty however with occasional input and support of management, you have managed and exceeded our expectations across every aspect of the process in particular the pro active nature of your advice support, experience and communication skills. Every time I called or visited the branch all of the staff were highly competent efficient and professional. I would have no hesitation in recommending you and MKM for kitchen design and supply of all associated materials and services. As requested we will forward a few photos of the end product when final decorating has been completed. Thank you very much indeed. Kind Regards Bill
Sep 20th, 2022