Robins & Day Parts West Midlands

Wonderful experience
Apr 9th, 2023

Very rude staff. Horrible service
Mar 22nd, 2023

Very friendly
Dec 28th, 2022

Very rude, disrespectful and unprofessional - Worst customer assistants I have dealt with in my life; they behave like it's their dad's shop. Received a text to collect order. When I got there on Friday I called the mobile number I was given to contact - I was told only one part of my order had arrived and to wait outside. Called them again after waiting, and it seemed like no one knew I was waiting; I told them I will come back when everything is available. Called on Tuesday to enquire about the other part and was told the part is available and that it was available when I came on Friday. I told them I had to cancel a booking I had on Monday because of their oversight and they could tell I was unhappy about the situation. No apologises from them but just the question, " are you gonna come and collect it?". Told them I will think about it. Called after 30min to tell them that I would drive down to collect the order. When I arrived, I called four times and no answer. First call at 13.30 and last call at 13:50. Decided to leave and did not hear from them at all. I bought my parts elsewhere. Buy your parts somewhere else if you can....
Dec 18th, 2022

Terrible customer service 2 hours wait for the part.
Nov 27th, 2022