The Bank

(Translated by Google) The location is moderate, the transportation is convenient, the building quality is good, the auxiliary equipment is complete, and the warmth is good. (Original)
Nov 4th, 2022

Appalling support from My Property Host. We booked this expensive apartment for two weeks while we worked as volunteers at Birmingham2022 Commonwealth Games. Chosen for its location and amenities we were disappointed that many features shown in photos were either missing or damaged, i.e. no coffee table, no iron, no clothes airer unless you propped the broken one on your bed. Mould around shower, complementary toiletries for 2 weeks + two toilet rolls. Kitchenware was all non matching odds and ends and insufficient for 4 people. Worst of all no second key (it wasn't returned by a previous client) so my colleague and I had to find a way of getting the key to whoever needed it meaning we had very little leisure time and often had wait up till almost midnight to let the other in. Replacement keys were promised repeatedly, each Co.ing from a different member of their team, never a phonecall or visit from their agent here in Birmingham. No WiFi as password doesn't work, again 'we'll get it fixed'. Strange that WiFi wasn't mentioned by the agent but we found the faulty router in a utility cupboard! No WiFi meant no TV so our plans to watch live action from the event in our off duty time were ruined. Need I go on?
Aug 13th, 2022

Rooms : 5/5 | Service : 3/5 | Location : 5/5 More
Aug 12th, 2022

Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
Aug 10th, 2022

Jul 13th, 2022