Birch Tree Manor Care Home

My gran has been here 3 times for respite and I cannot fault this care home atall. They have looked after her amazingly all 3 times. Always made sure she was comfortable, clean, warm and fed. Even when my gran was poorly with a water infection, they sorted it all out and got her the treatment she needed. I am so happy and I would highly recommend this care home if anyone is thinking about using it. This was the home in port sunlight. Thank you to each and every carer who cared for my gran. Keep up your good work :D
Apr 8th, 2023

My nan is very happy in the home and the staff are all lovely and friendly.
Feb 6th, 2023

May 11th, 2022

May 2nd, 2022

We have had a terrible experience here. My brother-in-law is a resident there. He is a very vulnerable adult with learning difficulties, frontal lobe dementia and PD. Since moving in Aug 2020 :- He lost almost 3 stone in 9 months and nothing was done - the manager instead chose to call him a picky eater He was sent to hospital with out of date MAR chart He was sent to hospital with wrong apomorphine dosage instructions He was sent to hospital without the necessary parts for a medical device The care home could not evidence what dose of apomorphine he had been on The care home ignored a prescription change for 9 months The care home recorded a DNAR on his record without confirming end-of-life plans with us. We had no clue the DNAR even existed. All the above has been upheld by an independent safeguarding investigation When we began to ask for further answers and clarification, the manager served a Notice Of Severance We would NOT recommend this home based upon our experience.
May 24th, 2021