The Open Door Centre

Poor advice given, was unclear as to what the service provided. No knowledge of other organisations in the local area.
Apr 15th, 2022

The way I was treated by this service had a significant negative impact on my mental health and wellbeing. I would not recommend using this service, although it is a good idea, their support was highly inconsistent: I was lied to, let down and given multiple false promises. Their confidentiality policy is also unclear, and they did not follow it correctly. I got halfway through a course of cbt with this organisation, which was really helping, and my mentor at the charity was brilliant, but then due to my mental health being in a bad place, I was stopped from accessing the service, but the way in which it was done was highly unprofessional and unethical. This was over a year ago, and I have only just been offered help through the nhs due to long waiting lists. This service said they would be able to offer me volunteering opportunities, a safe space, counselling, cbt and art therapy - none of which happened. They also said they were going to breach confidentiality, due to my mental health, but wouldn't need to if I stopped accessing the service, which makes no sense, because surely if I was at enough risk for them to breach confidentiality they would need to do it regardless of whether I carried on using the service. I still feel upset by the way I was treated by this charity. I know others have had great support from this charity, so hopefully they've learnt from this and no one else has been treated this way, as this is not the way I would expect anyone to be treated by an organisation specialising in mental health and wellbeing.
Apr 18th, 2021

Feb 25th, 2020

Jan 20th, 2020

We need more people like this in the world..doing a great job..keep it up
Mar 9th, 2019