iCare Solutions Wirral

Wouldn't recommend working for them. Training was very limited, and most of it was learning on the job. Working with dementia patients with no adequate training or knowledge. Rotas would always be changed and shifts could be taken off you on the day. Runs where not the same, which ended up with us not knowing what care somebody needed as care plans where not always completed before calls started. These calls could also end up being at different times than clients asked for/ needed because of poor management and over crowded rotas. It often felt like client complaints where not taken seriously at all when passed to office staff. Being told " what else do they want us to do" when passing on complaints about us being late for call times everyday, because the rota set up means we could never be on time. Having to finish one call at 7:30 and be at the next call for 7:30 with a 5/10 minute drive between the two. And that's with the first call going smoothly and not over running. This always ment myself and colleagues where rushing to get through calls as fast as possible in order to keep up. The stress this caused was horrible. This lead to some clients didn't get their full alloted time frame, if we finished the basics in 15 minutes we would be out of the call and onto out next. It didn't matter if the client was paying for 30 minutes. I was once told it was not required to wait around for the extra 15 minutes to ensure a dementia patient ate, because food had been presented to them and we would be back later anyway. We had other clients we had to get to. The office gave no support to staff and left myself and others feeling very undervalued and fed up. I didn't feel at all that I was giving the clients the best care I could, as I was simply too busy most days to do so, and under pressure from office to get to my next call, because that client was calling them asking where I was, due to being inevitably late.
Jun 27th, 2022

Would not use this company. They charge dementia patients for visits not attended !!
Apr 9th, 2022

Nov 16th, 2021

Oct 30th, 2021

Terrible experience with this agency. Lots of problems with communication, no shows, lack of adequately trained staff, negativity and lack of person centered support.
Oct 26th, 2021