Wholesale Windows Wirral

. - although there was lots of contact during the sales process, once our job was commissioned and I raised concerns it was impossible to ge the company to respond to my emails or have a phone conversation. The customer service is beyond poor - an upstairs window was fitted on the wonk. This is truly unacceptable. The window fitters fitted it tilted, completely offline and tilted front to back. Our builders on site could not believe the quality of the fitting and told me they had never seen anything like it before. - the finishing of the windows with sealant was a mess. Looking at the windows in situ with messy sealant onto the brickwork was very disappointing after the time taken to install the windows. It was a rushed and sloppy job The installation manager agreed the quality of work done was not of a good standard and needed replacing to bring the job up to the quality expected. We had to wait around 6-8 weeks for this to be re sealed. - a survey was conducted by the company prior to fitting which confirmed the French doors could be fitted. After fitting the lintel dropped and doors could not be opened. Clearly the survey should have picked this up and this was an issue for our brickwork on front wall which was dropping with no lintel support. Despite calling and emailing (my emails were ignored) it took more than 6 weeks for the company to come and fix this - the window lateches were fitted poorly meaning we could not lock shut some windows with the handles, and again, had to request for the job to be done again. We would have expected window fitters to test latches and ensure they work as part of their role in fitting windows
Nov 22nd, 2021

Had new Residence 7 windows all round Excellent product, fitters were brilliant nothing too much trouble attention to detail re finish excellent Would fully recommend the company and staff
May 29th, 2021

Handles started to fall apart. They refused to do anything. Update...now the windows are coming out of the frames. This company refuses to honour their guarantee. They've just changed their name. AVOID AVOID AVOID.
May 21st, 2021

The windows are ok but there are better companies out there and a lot cheaper than Wholesale. I had a few glazing units fail within the guarantee and guess what the old company "went bust" so they don't have to replace....
Jan 13th, 2021

Dec 29th, 2020