Mercedes-Benz and smart of Cheshire Oaks

Mercedes-Benz and smart of Cheshire Oaks

Hours

Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 8:30 AM
Thursday:
8:30 AM - 8:30 AM
Friday:
8:30 AM - 8:30 AM
Saturday:
9:00 AM - 9:00 AM
Sunday:
12:00 PM - 12:00 PM
Monday:
8:30 AM - 6:00 PM

Chamber Rating

4.1 - (971 reviews)
661
70
56
43
141
Read Our 971 Reviews

Chamber Rating

4.1 - (971 reviews)
661
70
56
43
141
  • Nathan Jump

    Car had an intermittent fault with the boot. I showed a video and emailed this when I dropped the car off. I was then called to say the fault could not be replicated, so nothing could be done. I questioned at this point where that would leave me as the fault would undoubtable reappear, I was again told nothing could be done and I was to collect the car. The next day when I arrived home with the car, the fault re-surfaced, this time I was unable to close the boot, so I was told to call roadside recovery. Two hours later recovery managed to close the boot and advised it may be the latch. Following another two hours trying to get in contact with Mercedes, I passed this on. By this point, it was late afternoon and was asked if I could bring the car in again before they closed. When I dropped the car off I also asked to speak to a manager to discuss this carry on. He explained that the warrantee would not cover a fault unless it could be replicated. However he would cover the part regardless, he also kindly offered to have my car delivered and fill it up with fuel which was appreciated. The Mercedes policy to effectively not cover an intermittent fault is extremely poor and falls well short of what I have come to expect from past experiences. Following the return of the car, there is now a fault with the infotainment system where it is non-functional for around 5 minutes after starting the car, the boot also still has the intermittent fault. Unfortunately the soonest the car can be looked at is three weeks away, in part due to my need to have a courtesy car for work. I have also been trying to contact Mercedes for the past three days to explain the boot is again not working correctly. However despite being told I will be called back I have not heard anything. This is yet another case where customer service has been far from what I expect, I am going to be looking to sell the car in the near future and I'm sorry to say that this will be my last Mercedes. (2 year old CLA35)
    May 2nd, 2023

  • Kerry Evans

    Excellent service. Thanks.
    May 3rd, 2023

  • Andrew Leach

    Told to ensure I had adblue if I didnt want to pay Mercedes for it. The car wouldnt start after the software update, so it was pushed from the workshop. I topped it up when I arrived. It previously had adblue and no warning that it was low, so I dont know what happened to it. Poor that Mercedes couldnt run to a few litres of adblue, a bit cheap! Also left with dirty car, other garages normally at least wash it. Especially as this was a recall, was very inconvenient, first contact for this was November 2022.
    May 1st, 2023

  • annette cain

    They got my car back on the road when my coil spring broke. I was kept informed of its progress and it was ready so quickly, all gleaming. I cant thank Mercedes of Cheshire Oaks, especially Caroline for their professional service. Highly recommended.
    Apr 30th, 2023

  • Andy Roberts

    Had problems with the washers on my A200. Your colleague said if the issue was found to be my fault, then diagnostic and resolving would be payable. Fair enough. She asked what washer fluid I use. I explained that the fluid in the reservoir at the time it faulted was what was put in by you in my last service. however, thinking the reason my washers had stopped working was as a result of the reservoir being empty, I'd used a shop bought fluid to fill the reservoir. I explained this to the lady clearly and she told me she'd made a note saying it was mercedes fluid in the reservoir at the time it faulted. She then booked me in to have it seen to. When I arrived on Tuesday morning I was advised that IF it was found to be my fault then I'd be liable to pay up to 120. Confident that this issue was nor of my making, I agreed. About an hour later, another lady came along and said the filters on the washers were gunked up because of the fluid I'd used and this has had to be cleaned... 97 please! Unhappy with outcome I argued that there was only mercedes fluid in the reservoir at the time it faulted. She said there was no way of proving that!! Regardless, washer issues aren't covered under my warranty (car is 2.5 years old) and as such I was to pay up. I felt so aggrieved after leaving the garage that I turned round and went back to complain. I spoke to the first lady I'd seen when I first went in. She said that I DIDN'T tell her that the washers were blocked before I'd put shop bought fluid in. Why then did she write on my notes that there was only mercedes fluid in at the time it faulted? She passed me on to the service manager. Guess what, he said the blockage was NOTHING to do with using the 'wrong fluid' and more likely a build up of gunk on the 'very fine' filters. I'm surprised that these filters get clogged up so badly after 2.5 years! I'd be interested to see if anyone from mercedes reads this review and gets back in touch (not going to happen though is it!)
    May 3rd, 2023

Read Our 971 Reviews

About
Mercedes-Benz and smart of Cheshire Oaks

Mercedes-Benz and smart of Cheshire Oaks is located at Longlooms Rd E in Birkenhead, England CH65 9LF. Mercedes-Benz and smart of Cheshire Oaks can be contacted via phone at (124) 437-4473 for pricing, hours and directions.

Contact Info

  •   (124) 437-4473

Questions & Answers

Q What is the phone number for Mercedes-Benz and smart of Cheshire Oaks?

A The phone number for Mercedes-Benz and smart of Cheshire Oaks is: (124) 437-4473.


Q Where is Mercedes-Benz and smart of Cheshire Oaks located?

A Mercedes-Benz and smart of Cheshire Oaks is located at Longlooms Rd E, Birkenhead, eng CH65 9LF


Q What is the internet address for Mercedes-Benz and smart of Cheshire Oaks?

A The website (URL) for Mercedes-Benz and smart of Cheshire Oaks is: https://www.inchcape.co.uk/mercedes-benz/?utm_campaign=gmb&utm_medium=organic&utm_source=local


Q What days are Mercedes-Benz and smart of Cheshire Oaks open?

A Mercedes-Benz and smart of Cheshire Oaks is open:
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 12:00 PM - 12:00 PM
Monday: 8:30 AM - 6:00 PM


Q How is Mercedes-Benz and smart of Cheshire Oaks rated?

A Mercedes-Benz and smart of Cheshire Oaks has a 4.1 Star Rating from 971 reviewers.

Hours

Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 8:30 AM
Thursday:
8:30 AM - 8:30 AM
Friday:
8:30 AM - 8:30 AM
Saturday:
9:00 AM - 9:00 AM
Sunday:
12:00 PM - 12:00 PM
Monday:
8:30 AM - 6:00 PM

Ratings and Reviews
Mercedes-Benz and smart of Cheshire Oaks

Overall Rating

Overall Rating
( 971 Reviews )
661
70
56
43
141
Write a Review

Kerry Evans on Google

image Excellent service. Thanks.


Andrew Leach on Google

image Told to ensure I had adblue if I didnt want to pay Mercedes for it. The car wouldnt start after the software update, so it was pushed from the workshop. I topped it up when I arrived. It previously had adblue and no warning that it was low, so I dont know what happened to it. Poor that Mercedes couldnt run to a few litres of adblue, a bit cheap! Also left with dirty car, other garages normally at least wash it. Especially as this was a recall, was very inconvenient, first contact for this was November 2022.


annette cain on Google

image They got my car back on the road when my coil spring broke. I was kept informed of its progress and it was ready so quickly, all gleaming. I cant thank Mercedes of Cheshire Oaks, especially Caroline for their professional service. Highly recommended.


Andy Roberts on Google

image Had problems with the washers on my A200. Your colleague said if the issue was found to be my fault, then diagnostic and resolving would be payable. Fair enough.
She asked what washer fluid I use. I explained that the fluid in the reservoir at the time it faulted was what was put in by you in my last service. however, thinking the reason my washers had stopped working was as a result of the reservoir being empty, I'd used a shop bought fluid to fill the reservoir. I explained this to the lady clearly and she told me she'd made a note saying it was mercedes fluid in the reservoir at the time it faulted. She then booked me in to have it seen to.
When I arrived on Tuesday morning I was advised that IF it was found to be my fault then I'd be liable to pay up to 120. Confident that this issue was nor of my making, I agreed.
About an hour later, another lady came along and said the filters on the washers were gunked up because of the fluid I'd used and this has had to be cleaned... 97 please! Unhappy with outcome I argued that there was only mercedes fluid in the reservoir at the time it faulted. She said there was no way of proving that!! Regardless, washer issues aren't covered under my warranty (car is 2.5 years old) and as such I was to pay up.
I felt so aggrieved after leaving the garage that I turned round and went back to complain. I spoke to the first lady I'd seen when I first went in. She said that I DIDN'T tell her that the washers were blocked before I'd put shop bought fluid in. Why then did she write on my notes that there was only mercedes fluid in at the time it faulted?
She passed me on to the service manager. Guess what, he said the blockage was NOTHING to do with using the 'wrong fluid' and more likely a build up of gunk on the 'very fine' filters.
I'm surprised that these filters get clogged up so badly after 2.5 years!
I'd be interested to see if anyone from mercedes reads this review and gets back in touch (not going to happen though is it!)


Nathan Jump on Google

image Car had an intermittent fault with the boot. I showed a video and emailed this when I dropped the car off. I was then called to say the fault could not be replicated, so nothing could be done. I questioned at this point where that would leave me as the fault would undoubtable reappear, I was again told nothing could be done and I was to collect the car. The next day when I arrived home with the car, the fault re-surfaced, this time I was unable to close the boot, so I was told to call roadside recovery. Two hours later recovery managed to close the boot and advised it may be the latch. Following another two hours trying to get in contact with Mercedes, I passed this on. By this point, it was late afternoon and was asked if I could bring the car in again before they closed. When I dropped the car off I also asked to speak to a manager to discuss this carry on. He explained that the warrantee would not cover a fault unless it could be replicated. However he would cover the part regardless, he also kindly offered to have my car delivered and fill it up with fuel which was appreciated. The Mercedes policy to effectively not cover an intermittent fault is extremely poor and falls well short of what I have come to expect from past experiences. Following the return of the car, there is now a fault with the infotainment system where it is non-functional for around 5 minutes after starting the car, the boot also still has the intermittent fault. Unfortunately the soonest the car can be looked at is three weeks away, in part due to my need to have a courtesy car for work. I have also been trying to contact Mercedes for the past three days to explain the boot is again not working correctly. However despite being told I will be called back I have not heard anything. This is yet another case where customer service has been far from what I expect, I am going to be looking to sell the car in the near future and I'm sorry to say that this will be my last Mercedes. (2 year old CLA35)


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Overall Rating

Overall Rating
( 971 Reviews )
661
70
56
43
141

Write a Review

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