South Staffs Water Plc

Disgusting. Called this morning, lady was not listening and kept speaking over me; I asked nicely if she could let me Speak and then she hung up on me. Called Back and now the wait times are an hour. Why would you employ someone that hangs up on people? Vile. This lady was abrupt and rude , as if she has never worked in customer services anymore.
Apr 27th, 2023

Lose your details in a data breach and take months to inform you. Tell you your login details are wrong, but can't reset them and you need to ring up. Sit on hold for 40minutes, try again, it lets you reset but wont log you in. Finally lets you log in on the old details (which it didn't in the first place) this company is in an absolute mess.
Apr 26th, 2023

I had a water meter installed for my Mother on the basis that she will only be charged for water she has consumed and would be billed twice a year by Direct Debit like she has payed for the past twenty years. She gets quite confused handling her affairs so I help her. I was quite shocked to find on her account that she was being charged 20 a month? It took several calls to shake this 'Payment Plan' off. The property is currently unoccupied! Everything was quiet until a month ago she received yet another bill for 35 this time. When I called up I was assured that this was money owed and I stupidly paid it over the phone. I told the call handler that I felt very uneasy about this and why was money was not taken from her account via Direct Debit? I was assured that she would remove this Pay Plan and she would be billed twice a year for the water she consumes ( I'm on a meter and have never had to pay anything but what I use.) My mother has checked her mail to find yet ANOTHER BILL one month later for 35 and it's due tomorrow?!! This is an absolute disgrace and it's the needs investigating. My Mother is a pensioner and is suffering mentally. She does not need to be scammed and should not be treated like an easy target by this company. Thanks to this I will be on the phone again tomorrow and I don't hold out any hope that this will be resolved or that she is going to receive her money back. I hope the complaints process is easier than this as I am not going to give up and the next call I make will be recorded for my purposes. . Ps Im adding to this review one week later. I was assured that the bill was a mistake and to ignore it. Her next bill will be sent out in July. guess what? 35 HAS BEEN TAKEN FROM HER ACCOUNT.
Apr 16th, 2023

Apr 11th, 2023

Absolutely rubbish, cannot get on website or app,and they owe me money back and cannot get them to sort it out after numerous phone calls, really annyed
Apr 7th, 2023