Wellington Road Surgery

Useless surgery living next door and never had a chance to see doctor!
Feb 23rd, 2023

The people at the practice are nice when you go in, but I have had a terrible time getting anyone to answer the phone or to reply to my emails. I've called multiple times in a day, hours apart, just to be told every time there is no one available to take my call. I paid for a medical letter 2 months ago in December, multiple calls and 3 emails later, nothing back from it! I went in and was told they emailed someone about it and to call this afternoon, which I have, and once again was met with the automated message that no one is available to take my call. I'm beyond frustrated at this point. I'm disabled and am not able to just pop down to the surgery whenever I have to. I rely on phones and emails.
Feb 21st, 2023

No matter when u call day time cart get through staff are always busy just taken 35 minutes to get through
Nov 14th, 2022

I have been attempting to call constantly in regards to both a doctors note and to book appointments, to be met with a long hold time just to be told no operators on occasion despite phoning at 8am. Also, was given an email address to contact in regards to my doctors note (which i need to prove my identity to a bank so i can apply for student finance in time for the uni term in september), and that email address i was told to email DID NOT EXIST
Aug 29th, 2022

Been trying to call for few days to order repeat prescription to no avail, i don't know what's going on here, but as soon as I can I am going to change doctors
May 4th, 2022