Domestic & General Heating LTD

May 30th, 2022

Time wasters! We've had a boiler issue which needed looking at as we have no heating or hot water, went through check a trade to book as they had lots of positive reviews. Booked an appointment and the time off work. Engineer didn't bother to show up and no courtesy call either. Rang the company, they didn't have a clue where he was. Said they'd ring me back. Took nearly an hour to call back only to say that the engineer was running over with some works at another job and would need to reschedule my appointment for another day. I told them I needed the appointment today as it's not easy to get time off work and after telling them this they said they will definitely sort it today but need to find another enginneer. Complete waste of time. Found another local engineer who's very responsive and able to help instead.
Apr 13th, 2023

Service: Heating system installation
Apr 9th, 2023

Initially great service. Texted a next day appointment and the engineer turned up in time. He confirmed a new seal was required for the washing machine door. Of course this was obvious but I understand the need to check. He said he would order the part and confirm a date to visit and fit the part. That was last Friday and by Wednesday morning there has been no communication with D and G or the appointed subcontractor from Sertronics. The part is available on line with a 1-2 working days delivery. If I try to access my account it says protection cancelled so I have no way of requesting a visit. I now have no idea whats going on and Im glad I paid by credit card as I dont fully trust D & G. Edit: called them this morning and my repair is cancelled. They have known since Monday that their supplier does not have the parts (yet other suppliers do). No communication from D & G - they claim that they dont even know the reason for the cancellation! I had tp phone their subcontractor to find out.
Mar 20th, 2023

Critical: Professionalism
Dec 30th, 2022