Austens Home Hardware

Handy shop, very expensive if you want timber
Apr 24th, 2023

Great shop with a good selection of items for the home. There are several local branches and ice visited most of them and am a regular in the Petworth and midhurst stores. The staff are great and very helpful in both those stores. I think the staff in the Billingshurst store may be less experienced. Especially when dealing with customers who need help. Not the best store out of the chain if you need advice on a DIY project but they do try. The selection of stock is good but I couldn't access quite a lot of it. Unfortunately if you are disabled this isn't a great store. Especially if you require a wheelchair. First the car park isn't particularly accessible and the TEN MINUTES you get to shop isn't even enough to wheel yourself between the car park and store front and back to the car again . Then inside is a bit of a nightmare. It's got lots of nooks and crannies and inaccessible bits including a whole upstairs dept. Staff seemed stumped when I said I needed to see what they had in their upstairs dept and could think of no way they could help. Asking what I needed and taking a photo of what was in stock would have been a solution. There needs to be more thought about the needs of the disabled customers. I imagine being blind for example you'd also have issues acessing the store. Some training around this and also what the sunflower lanyard is would be a great start. It's a good store don't get me wrong it's not terrible and if you are able bodied with no extra challenges I'm sure you'll find it a good option for everything from plants to cooking equipment, tools to pet supplies. It's good value for money and often cheaper than the big chain stores.
Apr 14th, 2023

A good all round hardware, bit of everything store from fuels, cable chain and sockets to paint fillers ect to kitchen wear toys ornaments, Only thing dont sell is food,stuffs!! High Street would feel it hard if Austin left!!!
Mar 30th, 2023

Well shocked
Jan 23rd, 2023

Great selection and helpful staff
Jan 17th, 2023