Capitall Marquees ltd

A typical response from someone attempting to cover up a complete lack of decency and respect. Via a review, not phone - nice. You were greeted at reception. The CCTV shows that you carried out your site visit as per instructions from Canterbury marquees. So much so you then contacted Canterbury Marquees that afternoon to instruct them of your findings. Herewith the email received from Canterbury Marquees that afternoon. ____ "Hi Richard Following the site visit this morning, Ian Lumbard has advised an alternative configuration of marquee for your event, which sits better on the site (and will mean less strain on your budget). He has measured and allowed for 1 x 12m x 24m main marquee, with adequate space for 200 chairs, 20 tables, the stage and dance floor - with the catering tent sitting alongside. A wheelchair ramp will be provided. Ian will be billing you directly for the set up costs, please await his email which will arrive from Capitall Marquees (and will include the layout plan). As discussed, he will be on site Thursday for the set up. ____ Copies of all emails can be supplied to whoever wishes to read them. Fact remains, you didn't have the common decency to call, answer the phone, or respond to any communications from Wednesday through Saturday. Original review. One star is one too many. As I write this review (8th July), I have 200 guests due to arrive for our annual Summer Ball tomorrow, but I have no marquee or flooring! Why? Despite a successful site visit Tuesday 5th July, Ian and his 'team' said loosely, failed to turn up to site Thursday 7th. Despite numerous phone calls, voicemails and texts throughout the day - these were blatantly ignored. Ian even had the audacity to read WhatsApp messages and not reply. Wait. There was a twist! At 8pm last night a message was received... "I will call you at 8am", holding out no hope of this, and a sleepless night and 46 marquee companies later, we still had no marquee. Thankfully one company responded at 6:30am, I Do Marquees (Premier Marquees) - they met our requirements, gathered a team and arrived onsite at 1pm today (8th July). As I look out my Office window, the camaraderie and team work of all involved is a site to be hold and a credit to this outfit. Something that cannot be said for the cowboy outfit that is Capital Marquees. DO NOT USE! The stress and anxiety that this experience has caused is not worth anyone's time or energy. Not a single apology or explanation has been received at the time of writing.
Jul 30th, 2022

My husband and I would like to thank the team at Capital Marquees. They worked above and beyond, in the 24 degree heat; to get the marquee set up for our 30th Wedding Anniversary party on Saturday. The overall look was very impressive and we would highly recommend them. Thanks again Jackie and Jason James
Jul 13th, 2022

A very delayed review - we booked Capitall Marquees for our wedding in August 2020. From the very beginning, Ian was professional, reliable and punctual with very fair costs compared to other marquee companies. The circumstances significantly changed due to the pandemic and Ian was so reassuring and adaptable which reduced what was a very stressful situation at the time. Upon assembling the marquee, we realised last minute that our Hindu wedding alter may be too tall for one of the marquees, and despite it being a very last minute issue, Ian was able to reassemble the structure, fuss free which we were hugely appreciative of! We do look forward to working with Ian and his team in the near future for any further upcoming events!!
Nov 25th, 2021

Very poor standards, structures were not securely setup and when I called Ian he accepted his error said he would return to sort it out but nobody turned up. Called him many times after all calls and messages were ignored. Very poor lighting was provided and not what was agreed and charged for. The marquee was supposed to be bolted down but this wasnt done despite being charged for it. Very disappointing since many people from the event requested for details of the marquee company but didnt recommend them. I have since contacted them but the havent come back to me.
Sep 29th, 2021

Cancelled my marquee request with 9 months notice. Refused to give refund. This was 800 also so not even a little amount of money to lose.** **Update. Hi Ian thanks for your reply. I understand your ts&cs but still want to make people aware your large deposits are non-refundable. I run my own wedding event hire company, and can't believe you won't be able to re-sell a rather popular date within 10 months I'll be very surprised if you don't. I've managed to re-sell my own wedding date!
Aug 17th, 2021