House & Jackson - The Pet Clinic Billericay

So helpful
Apr 20th, 2023

Mar 25th, 2023

I have been a client of House & Jacksons for around 8 years and since August 2022 the service has dramatically declined. My beloved dog sadly died in November and since, I have hand delivered two claim forms to the office not only have they no idea where they have been placed (having not been processed) the nurse, Sam Brown, was EXTREMELY rude to me and even hung up the phone whilst trying to explain the situation. She basically called me a liar, spoke over me, was completely rude and hung up!! I cannot believe it. I am disgusted by her behaviour and terrible customer service. The lack of care and understanding from her is appalling. My dogs treatment at Billericay was poor back in August and no wonder with staff like this Sam a nurse with no empathy, communication skills and just plain rude! I will be making a formal complaint also to the practice as she is a let down to the rest of the team who are actually nice, having also spoken to Molly in the same conversation who was understanding and actually trying to help. What a terrible advert for your beloved animals care with an aggressive rude uncaring nurse, Sam. absolutely disgusted!! No one should have to deal with this at a time of losing their beloved pet!! Outrageous :(
Feb 1st, 2023

Jan 30th, 2023

I was told to socialise my puppy despite her not having full vaccinations. She was put on a diet for 12 weeks, and lost 1kg, when she should have been increasing her weight. No discount given despite being a puppy club member.
Dec 4th, 2022